What is your policy on returns?

In the event that the Gorilla Graphics product received by you is in a damaged or defective condition, or if it does not materially match the description or pictures on the website, please contact us at info@gorillagraphics.ie and include a photograph that shows the issue so we can investigate. We will offer to send a replacement or alternatively a refund will be issued should we agree with your claim.

If you have requested a refund we may ask you to return the order to us. In all cases you must return the item unused and in the same condition as supplied to you.

Return costs are not pre-paid. Postage or other return costs will be the customer’s responsibility. You must return the goods, together with their packaging, in the same condition as supplied to you. Returns are sent at your risk and we therefore recommend using a Signed For service

 

If we have sent you the wrong colour or size by mistake, please contact us at info@gorillagraphics.ie and include a photograph that shows the issue. We will offer to send a replacement or alternatively a refund will be issued should we agreed with your claim.

However, if we have sent you the colour or size you ordered we cannot accept it for return as it has been made just for you. Please do check these carefully, as colours can appear differently on different monitors.

 

Once dispatched, if the order is returned to us by the An Post due to either an insufficient or incorrect address being entered, we will notify you and should you request that the order be re-dispatched we will send a payment request for the postage charge again. The order will not be re-dispatched until this payment is received..

 

If the product we have sent you is faulty or damaged please do not hesitate to contact us at info@gorillagraphics.ie including a photograph to show the issue.

If a product incurs damage within a 14 day period after delivery we will investigate the issue. We cannot be held responsible for any damage incurred after this period.

 

Should we request that you return your order, please send to the address below:

Unit 3B,
Advance Business Park,
Swords Road,
Cloghran,
Co.Dublin,
Ireland.
K67 XF78