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Returns & Refunds

Our commitment to your satisfaction. Here's everything you need to know about returns.

30-Day Returns

Return items within 30 days of purchase

Full Refunds

Refunded to your original payment method

Custom Orders

Approval proof required before production

Return Policy

1. Damaged or Defective Items

  • In the event that the Gorilla Graphics product received by you is in a damaged or defective condition, or if it does not materially match the description or pictures on the website, please contact us at info@gorillagraphics.ie and include a photograph that shows the issue so we can investigate.
  • We will offer to send a replacement or alternatively a refund will be issued should we agree with your claim.
  • If you have requested a refund we may ask you to return the order to us. In all cases you must return the item unused and in the same condition as supplied to you.
  • Return costs are not pre-paid. Postage or other return costs will be the customer's responsibility.
  • You must return the goods, together with their packaging, in the same condition as supplied to you.
  • Returns are sent at your risk and we therefore recommend using a Signed For service.

2. Wrong Colour or Size

  • If we have sent you the wrong colour or size by mistake, please contact us at info@gorillagraphics.ie and include a photograph that shows the issue.
  • We will offer to send a replacement or alternatively a refund will be issued should we agree with your claim.
  • However, if we have sent you the colour or size you ordered we cannot accept it for return as it has been made just for you.
  • Please do check these carefully, as colours can appear differently on different monitors.

3. Incorrect Delivery Address

  • Once dispatched, if the order is returned to us by An Post due to either an insufficient or incorrect address being entered, we will notify you.
  • Should you request that the order be re-dispatched we will send a payment request for the postage charge again.
  • The order will not be re-dispatched until this payment is received.

4. Faulty Items

  • If the product we have sent you is faulty or damaged please do not hesitate to contact us at info@gorillagraphics.ie including a photograph to show the issue.
  • If a product incurs damage within a 14 day period after delivery we will investigate the issue.
  • We cannot be held responsible for any damage incurred after this period.

5. Returning the Item

  • Should we request that you return your order, please send to the address below:

Unit 3B,
Advance Business Park,
Swords Road,
Cloghran,
Co.Dublin,
Ireland.
K67 XF78

1

Contact Us

Email us with your order number and issue

2

Investigation

We'll review your claim and photos

3

Resolution

Replacement or refund issued

Frequently Asked Questions