What is your policy on returns?
If you have requested a refund we may ask you to return the order to us. In all cases you must return the item unused and in the same condition as supplied to you.
Return costs are not pre-paid. Postage or other return costs will be the customer’s responsibility. You must return the goods, together with their packaging, in the same condition as supplied to you. Returns are sent at your risk and we therefore recommend using a Signed For service
The item is the wrong colour or size
If we have sent you the wrong colour or size by mistake, please contact us at firstname.lastname@example.org and include a photograph that shows the issue. We will offer to send a replacement or alternatively a refund will be issued should we agreed with your claim.
However, if we have sent you the colour or size you ordered we cannot accept it for return as it has been made just for you. Please do check these carefully, as colours can appear differently on different monitors.
The delivery address I gave was incorrect
Once dispatched, if the order is returned to us by the An Post due to either an insufficient or incorrect address being entered, we will notify you and should you request that the order be re-dispatched we will send a payment request for the postage charge again. The order will not be re-dispatched until this payment is received..
What to do if the item is faulty
Returning the item
Should we request that you return your order, please send to the address below:
Advance Business Park,